Privacy policy

Effective Date: 08.09.2026

At Kravo (“we”, “us”, “our”), accessible through https://thekravo.in/, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, contact us or otherwise interact with Kravo.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Delivery and billing address
  • Email address
  • Mobile number
  • Payment and transaction details
  • Account login details, where applicable
  • Information provided through contact forms, WhatsApp, email or social media
  • Order history and product preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device details
  • Operating system
  • Website pages visited
  • Date and time of access
  • Referring website
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm payments and transactions
  • Contact you regarding your order
  • Respond to enquiries and customer-support requests
  • Provide refunds, replacements or other after-sales support
  • Improve our products, website and services
  • Send promotional offers, updates and newsletters, where permitted
  • Prevent fraud, misuse and unauthorised activities
  • Comply with applicable laws and legal obligations

You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways. Kravo does not store your complete debit-card, credit-card, UPI PIN or net-banking credentials on its own servers.

Your payment information is handled according to the privacy policies and security practices of the relevant payment service provider.

4. Sharing of Information

We may share limited information with trusted third parties when necessary to provide our services, including:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website hosting and e-commerce service providers
  • Customer-support and communication service providers
  • Marketing and analytics service providers
  • Government authorities, courts or law-enforcement agencies where legally required

We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Understand website traffic and usage
  • Improve website performance
  • Provide relevant advertising and marketing

You may disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions
  • Provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Meet tax, accounting and legal requirements

When your information is no longer required, it may be securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your information where legally permitted
  • Withdraw consent for promotional communication
  • Raise concerns regarding the use of your personal information

To exercise these rights, contact us using the details provided below.

9. Children’s Privacy

Our website is not intended for children below the legally applicable age. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites, payment platforms or social-media pages. We are not responsible for the privacy practices, content or security of those websites.

We recommend reviewing the privacy policies of third-party websites before sharing your information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.

Any revised policy will be posted on this page with an updated “Effective Date”. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact us:

Kravo
Website: https://thekravo.in/